Refund policy
Last updated September 26, 2026
The short version
You can get a full refund within 14 days of buying, as long as you haven't opened any of the courses that purchase unlocked. The first course in every track is free so you can decide whether the rest is worth paying for before you spend anything.
What counts as started
A course counts as started the first time you open it in the course player. Reading a course's description page doesn't count. For a track pass, opening any one of the paid courses in that track means the pass is no longer refundable, because the downloads and material are available the moment you open it.
Your account page shows each purchase and whether it's still eligible, with the last day to ask.
How to ask
Email learn@cbullardconsulting.com from the address on your account and tell me which purchase. I refund to the original card through Stripe, usually within two business days of your email. Your bank then takes about 5 to 10 business days to show it. Access to the refunded courses ends when the refund goes through.
Charges you don't recognize
If you see a charge you didn't make, email me before disputing it with your bank and I'll sort it out quickly, including a refund if it wasn't you, whether or not the courses were opened.
Where the law gives you more
If the law where you live gives you a stronger right to a refund, that right applies on top of this policy.